Paralegal apprentice

This is an excellent opportunity as a paralegal apprentice at a large firm of solicitors based in the North West. You'll be part of a team of new business paralegals and the first point of contact with potential new clients, be it for potential clinical negligence claims, personal injury claims, wills and probate, and conveyancing services.

Description

It's important that you're comfortable working on the telephone and strive to provide an excellent customer service experience. You'll be welcoming new clients to the firm and assisting with new client due diligence processes.

Main responsibilities include:

• taking initial instructions from potential clients, engaging both verbally on the telephone and in writing;
• the opening of new case files, including the creation of the file and the despatch of a client care pack to each new client;
• arranging sign up appointments if necessary;
• producing quotes and forwarding these on to potential clients within agreed timescales;
• following up the quote as a courtesy with the potential client if the potential client does not engage immediately;
• understanding of money laundering rules and requesting original ID from new clients in order to satisfy this legal requirement;
• undertaking conflict searches and understanding of the need for these to be carried out vigilantly;
• updating clients/sources in a timely manner;
• receiving and actioning calls and enquiries from various external agencies such as solicitors, conveyancers and estate agents, giving an update on their client file; and
• ensuring that if the initial quote does not convert into a live case, the case file is closed immediately.

Company benefits include:

• on-site parking (free);
• BUPA sash plan;
• contributory pension scheme;
• bonus scheme;
• life assurance;
• sponsored development;
• remote working opportunities; and 
• EAP and Help@Hand support programmes.